Frequently Asked Questions
DO YOU DO DELIVERIES?
Cookie Mama does not offer deliveries or any third-party delivery at the moment.
CAN I CUSTOMIZE EACH BOX?
Cookie Mama’s Dozen includes the choice of only two (2) flavors. Our Half-Dozen includes the choice of only one (1) flavor.
DO YOU HAVE ANYTHING ELSE THAN COOKIES?
Cookie Mama specializes in drop cookies only and do not make decorative cookies or cookie cakes.
DO YOU DO PARTIES OR EVENTS?
We will offer Catering for special occasions, parties, or events. Please visit https://www.cookiemamaco.com/catering for more information.
DO YOU SHIP YOUR PRODUCTS?
Cookie Mama is working on it! We hope to offer our products and be able to ship anywhere in the United States soon, so stay tuned!
WHERE ARE YOU LOCATED?
Cookie Mama is located in Oahu.
WHERE DO WE PICK UP OUR ORDER?
Our website Bakery Shop opens Every Monday (unless stated otherwise) and closed on Wednesday of every week. Pick up is in that same week, only on Saturday or Sunday between 12pm-4pm. You will fill out a form regarding your order that specifies when you want to pick up your order as well as the location.
Please show up on your chosen pick-up time. For any questions please contact: (808) 476-8516 (Text-Only)
*At arrival, please park in any stall beside the pool area on the left when driving in (pool on the right)
HOW DO I STORE MY COOKIES?
Cookies are best stored at room temperature in an air-tight container. Best consumed within 1-3 days. We recommend warming your cookie up in the microwave for 7-10 seconds when ready to eat. If storing cookies past 3 days, you may store them in the refrigerator, however, please note that the cookies may go stale and lose quality.
WHAT IF I AM ALLERGIC TO A CERTAIN INGREDIENT?
Please read our allergy disclaimer in each product available to see what ingredients are listed. We are not responsible for any allergic reaction, and that we make a note that there may be some cross-contamination in the kitchen for certain ingredients. We control as best as we can when in production. If you want a better explanation of our ingredients or questions regarding them please contact us directly at mama@cookiemamaco.com